Leave the building first. Then call your utility from outside.
Do not call Future Now Energy. We supply the gas — your utility owns the pipes, the meter and the emergency crews, and they are the only ones who can make a leak safe.
- SaskEnergy1-888-700-0427Saskatchewan · 24 hours
- Duke Energy Ohio800-634-4300Ohio · 24 hours
- Nicor Gas888-642-6748Illinois · 24 hours
If anyone is hurt, or there is a fire, call 911 first — from a neighbour’s house or somewhere well away from the smell.
The order matters
Get out
Leave immediately and take everyone with you. Move well away from the building. Don’t stop to open windows, gather belongings, or look for the leak.
Don’t make a spark
On your way out, don’t touch light switches, thermostats, garage door openers, landlines or appliances. Don’t use your mobile phone or a torch until you are outside and away. Don’t start a vehicle parked nearby. Natural gas ignites from a spark as easily as from a flame.
Call from a safe distance
Once you are well away, call your utility on the number above. They run 24-hour emergency crews. If there is fire or injury, call 911 first.
Stay out until they say otherwise
Don’t go back inside for any reason until the utility’s crew tells you it is safe. Don’t try to shut off a valve, ventilate the space, or find the source yourself.
Gas leaks announce themselves in three ways
Smell
Natural gas has no smell of its own. Your utility adds an odourant so it smells of rotten eggs or sulphur. Act on even a faint trace — you are not being dramatic.
Sound
A hissing, roaring or whistling noise near a gas line, meter or appliance.
Sight
Bubbling in standing water, blowing dirt, a patch of dead or dying vegetation in an otherwise green area, or exposed pipe and sinkholes near a gas line.
Call 811 first — it’s free, and it’s the law
Fence posts, decks, trees, footings, garden beds — buried gas lines are shallower than most people expect. Contact 811 (Sask 1st Call in Saskatchewan, JULIE in Illinois, OUPS in Ohio) a few working days before you break ground and the utility will mark their lines at no charge.
Hitting a gas line is the most common cause of serious residential gas incidents, and it is almost entirely preventable with one phone call.
What Future Now Energy does and does not do
We do
- Buy and supply the natural gas that your utility delivers to your meter.
- Rebate 15% of your gas supply charge back to you.
- Answer questions about your supply rate, your rebate and your contract.
We do not
- Own, operate, inspect or repair any pipeline, service line or meter.
- Employ emergency crews, or respond to leaks.
- Install, service or inspect furnaces, water heaters or any other appliance.
- Come to your home. Nobody from Future Now Energy will ever knock unannounced asking to see your bill or your meter.
If someone claims to be from Future Now Energy and wants access to your home or your account number, close the door and call us on our published number to check.